Facilitated by: Lisa Ash, RN, CNOR; Caroline Baughman, BS; Pam Dickerson, PhD, RN-BC, FAAN; Debby Lee, BSN, RN-BC, CCRP; Mary Thomas, BA, RN

Have you ever been in a situation where you didn’t know what to say? Have you sometimes responded to someone and wished you could pull the words back? This webinar provides examples of situations where communication didn’t work so well, followed by discussion and a subsequent scenario showing how things might have gone differently. Use this resource to build your skills in verbal communication!


  1. There is no conflict of interest for anyone with ability to control content of this activity.
  2. Criteria for successful completion include watching the webinar and submitting the digital feedback form. Certificate will be emailed to you upon completion.
  3. Montana Nurses Association is accredited with distinction as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.
  4. This activity is available for contact hours through 12/31/21.

Contact hours awarded upon successful completion: 0.75

Questions? Email them to [email protected]

Course Curriculum

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